In accordance with Articles 6-III and 19 of French Law No. 2004-575 of June 21, 2004 on Confidence in the Digital Economy (known as the L.C.E.N.), we hereby inform users and visitors of the website: www.clicfone.com of the following information.
Last updated: 2025-08-13
Legal notice:
The company LIBRERDV CLICFONE TELESECRETARIAT, a simplified joint-stock company (SAS) with share capital of 150 euros, has been operating since its incorporation. Based in Biarritz (64200), it specializes in medical telephone secretarial services and call answering services.
Trade and Companies Register: Bayonne 908 969 942
VAT No.: FR54908969942
Address: 57 avenue du Maréchal Juin, 64200 Biarritz
Telephone: 01 75 43 84 20
The owner and publication director is: Mr. Rudolph Thierry AGLAE. Contact the publication director: contact@clicfone.com
The publication director is a natural person.
The website host is: OVH SAS, 2 rue Kellermann, 59100 Roubaix, France
Website creation: Rezo 21: contact@rezo21.net, Les Pyramides, 4 route de Pitoys, 64600 Anglet
Overview and principle:
Hereinafter referred to as “User”: any internet user connecting to and using the above-mentioned website: www.clicfone.com. The website www.clicfone.com provides, as is, a range of medical telephone secretarial and call answering services made available to users. It is specified here that users must remain courteous and act in good faith both towards other users and towards the website webmaster.
Accessibility:
The website www.clicfone.com is, in principle, accessible to users 24/7, except in the event of interruptions, scheduled or otherwise, for maintenance purposes or in cases of force majeure. If access to the service is not possible, LibreRDV ClicFone Télésecrétariat undertakes to do its utmost to restore access to the service and will endeavor to inform users in advance of the dates and times of the intervention. As it is subject only to an obligation of means, www.clicfone.com cannot be held liable for any damage, of whatever nature, resulting from the unavailability of the service.
Intellectual property:
LibreRDV ClicFone Télésecrétariat (SIREN 908969942) has held approval for the ClicFone trademark license concession for France since January 1, 2022. LibreRDV ClicFone Télésecrétariat is the exclusive owner of all intellectual property rights, or holds usage rights, over all elements accessible on the website, including the structure as well as texts, images, graphics, logos, icons, sounds, and software. The trademarks ClicFone, IdazKari, LibreRDV and AGLAE are the exclusive property of Mr. Rudolph Thierry AGLAE. Any total or partial reproduction of the website www.clicfone.com, representation, modification, publication, or total or partial adaptation of any of these elements, by any means or process whatsoever, is prohibited without the prior written authorization of Mr. Rudolph Thierry AGLAE; failing this, it will be considered an infringement and may be subject to legal action in accordance with Articles L.335-2 et seq. of the French Intellectual Property Code.
Publisher liability
ClicFone Télésecrétariat makes every effort to provide information on its website that is as accurate as possible. However, we cannot guarantee the accuracy, completeness, or timeliness of this information. The data and content made available to you, in particular those of a general medical nature, are provided for information purposes only. Under no circumstances may they constitute medical advice, a diagnosis, or treatment. You are solely responsible for how you use them.
We disclaim all liability in the event of errors, omissions, or the presence of viruses on the website. Our obligation is an obligation of means, and we are not liable for indirect damages, such as loss of customers or profits, that may result from the use of our website.
User liability
By using the website, you agree to comply with these Terms of Use and applicable laws. You are responsible for your conduct and for your use of the information and services. In particular, you must:
· Use secure, up-to-date equipment.
· Not introduce malicious data or viruses.
· Not attempt to access our IT systems without authorization.
· Not publish unlawful or defamatory content, or content that infringes third-party rights.
Any direct or indirect damage you cause as a result of failing to comply with these obligations is entirely your responsibility.
Website unavailability
We endeavor to ensure the website is accessible 24/7, but we cannot guarantee continuous availability. Interruptions may occur for maintenance, technical upgrades, or in the event of outages.
We cannot be held liable for any interruption of the service and the consequences that may result. In cases of force majeure, as defined by law, we cannot be held liable for failure to perform our obligations.
Limitation of liability
If our liability is incurred, it will be strictly limited to direct damages suffered and may in no event exceed the amounts you have paid us during the three (3) months preceding the event in question.
Amendments to the Terms of Use
We reserve the right to amend these Terms of Use (CGU) at any time. Such changes may be necessary for several reasons, including changes in the law, technical updates to our website, or improvements to our services.
The new Terms of Use will take effect as soon as they are published on our website. The date of the last update will be clearly indicated. In the event of major changes, we will inform you at least 30 days in advance.
If you continue to use our website after the new Terms of Use are published, you tacitly accept these changes. If you do not accept them, you are free to stop using our services and request deletion of your account, where applicable.
If you have any questions or would like to consult a previous version of the Terms of Use, please contact us at: contact@clicfone.com.
Hyperlinks and cookies: The website www.clicfone.com contains a number of hyperlinks to other websites (partners, medical information, etc.) set up with the authorization of ClicFone Télésecrétariat. However, ClicFone Télésecrétariat is not able to check all the content of the websites visited and therefore declines all liability in this regard for any potential risks of unlawful content.
Cookies and trackers
We inform you that, when you browse our website, cookies or other trackers may be placed on your device.
· What is a cookie? A cookie is a small text file stored on your computer or phone. It records information relating to your browsing on the website in order to improve your experience.
· Our different types of cookies:
o Audience measurement cookies: These allow us to understand how you use our website (pages viewed, time spent, etc.). This data helps us improve our services and your browsing experience. We collect your consent for these cookies.
· Managing your cookies: You are in control. On your first visit, a banner allows you to accept, refuse, or customize the use of cookies on our website.
By continuing to browse without changing your settings, you accept the use of cookies, provided that you have expressed an explicit choice via the dedicated banner.
Your browser settings allow you to be informed of the presence of cookies and, where applicable, to refuse them as described at the following address: www.cnil.fr.
However, the user may configure their browser to refuse the installation of cookies, bearing in mind that refusing to install a cookie may result in being unable to access certain services. To block cookies, type into your search engine: blocking cookies on IE or Firefox, and follow the instructions according to your version.
Personal data management:
The General Data Protection Regulation (GDPR) — Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 — governs the collection and processing of personal data.
These processing activities have the following characteristics:
· production, management, and monitoring of medical telephone secretarial files;
· management of relationships with healthcare professionals who are clients and prospects;
· appointment booking and management of medical schedules;
· organization, registration, and invitations to events related to the telephone secretarial service;
· management of telephone communications and messages;
· billing and accounting for telephone secretarial services.
Depending on the purposes set out above, the categories of data retained may differ slightly, as they are essentially linked to the nature of the telephone secretarial assignment entrusted. This information is necessary to pursue the purposes identified above.
Where the assignment covered by this document requires it, sensitive data within the meaning of the applicable regulations may be processed, in particular health data necessary for booking medical appointments and managing the medical telephone secretarial service, when required:
· to provide medical telephone secretarial services;
· to manage appointments and communications in the context of healthcare;
· to comply with legal obligations in the field of public health.
The processed data is intended for authorized persons within the ClicFone service, as well as its authorized service providers, in strict compliance with medical and professional confidentiality.
Under the conditions defined by the French Data Protection Act and the GDPR, individuals have the right to access data concerning them, as well as the right to rectification, restriction, portability, and erasure.
Data subjects also have the right to object at any time, on grounds relating to their particular situation, to the processing of personal data based on ClicFone’s legitimate interest, as well as the right to object to direct marketing.
They also have the right to define general and specific instructions setting out how they wish the rights mentioned above to be exercised after their death, by email via the contact page, together with a copy of a signed identity document, specifying the address to which the response should be sent.
However, in accordance with Article 12 of the GDPR, where requests are manifestly unfounded or excessive, in particular due to their repetitive nature, ClicFone Télésecrétariat may require payment of reasonable fees that take into account the
administrative costs incurred to provide the information, carry out communications, take the requested measures, or refuse to act on such requests.
Unless you object, your data will be retained for a period of 3 years from its collection or from the last contact from you, in accordance with recommendations applicable to medical telephone secretarial services.
Data subjects have the right to lodge a complaint with the CNIL.
Applicable law and dispute resolution
Applicable law
These Terms of Use are governed by French law. Regardless of where you connect from, your nationality, or your place of residence, all relations between us and you are subject to French law. In the event of a translation of these Terms of Use, only the French version shall prevail in the event of a dispute.
Competent jurisdiction
In the event of a dispute, we encourage you to seek an amicable solution through mediation. If we cannot reach an agreement, the courts within the jurisdiction of Bayonne (France) shall have competence to rule on the dispute, including in the event of multiple defendants or third-party proceedings.
· If you are a professional, any dispute will be brought before the Bayonne Commercial Court.
· If you are a consumer, you retain the option of referring the matter, at your choice, to the court of Bayonne or the court of your place of residence.
For any request relating to these Terms of Use, you may contact us at: contact@clicfone.com.
Privacy Policy
Who are we? Our website address is: https://www.clicfone.com.
Comments
When you leave a comment on our website, the data entered in the comment form, as well as your IP address and your browser user agent string, are collected to help us detect spam comments.
An anonymized string created from your email address (also called a hash) may be sent to the Gravatar service to check whether you use it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After your comment is approved, your profile picture will be publicly visible next to your comment.
Media
If you upload images to the website, we advise you to avoid uploading images containing EXIF GPS location data. Visitors to your website can download and extract location data from these images.
Cookies
If you leave a comment on our website, you may be offered the option to save your name, email address, and website in cookies. This is for your convenience so you do not have to enter these details again if you leave another comment later. These cookies expire after one year.
If you visit the login page, a temporary cookie will be set to determine whether your browser accepts cookies. It contains no personal data and will be deleted automatically when you close your browser.
When you log in, we will set up a number of cookies to save your login information and your screen display preferences. A login cookie lasts two days, and a screen options cookie lasts one year. If you select “Remember me”, your login cookie will be kept for two weeks. If you log out of your account, the login cookie will be deleted.
By editing or publishing a post, an additional cookie will be stored in your browser. This cookie includes no personal data. It simply indicates the ID of the post you have just edited. It expires after one day.
Embedded content from other websites
Articles on this website may include embedded content (for example, videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor had visited the other website.
These websites may collect data about you, use cookies, embed third-party tracking tools, and track your interactions with that embedded content if you have an account and are logged in to their website.
Use and transmission of your personal data
If you request a password reset, your IP address will be included in the reset email.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For accounts that register on our website (if applicable), we also store the personal information provided in their user profile. All accounts can see, edit, or delete their personal information at any time (except their username). Website administrators can also see and edit that information.
Your rights over your data
If you have an account or have left comments on the website, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where your data is sent
Visitor comments may be checked through an automated spam detection service.