Archives de l'auteur : LibreRDV-ClicFone Télésecrétariat

A propos de LibreRDV-ClicFone Télésecrétariat

Medical professionals reviewing a confidentiality agreement
Confidentiality Agreements for Medical Secretaries in France: 3 Musts
19 September 2026

France first checklist for practice managers: three contract musts, an Article 28 DPA, signed secrecy attestations and HDS hosting proof.

Operator initiating an on-call medical page
Four Steps to Printable On Call Paging Process for Outsourced Clinics
18 September 2026

One page, four step on call paging SOP clinics with outsourced reception can copy. Covers triage, verified notification, confirmation, and SLAs.

Clinic manager routing a patient call
30–60 Day Playbook to Cut Phone Admin for Clinic Managers
16 September 2026

Clinic managers get a 30–60 day onboarding playbook, vendor checklist, and pilot plan to cut phone admin, reduce interruptions, and free clinician time.

Healthcare privacy lead reviewing call system
Avoid CNIL Delays With Call Privacy Impact Assessments in France
15 September 2026

Practical France guide to running CNIL ready privacy impact assessments for healthcare calls. Screening triggers, three part PIA steps, token and…

Clinic call recording control in close-up
Secure French Clinic Call Recording: 5 Steps to GDPR and Article 28
14 September 2026

Checklist for French medical practices to make call recording GDPR compliant: five steps, Article 28 clauses, hosting and retention.

Medical secretary documenting verbal consent call
3 Ways to Make Verbal Consent Auditable in French Healthcare
13 September 2026

A France-focused, practical guide for clinics: when Article 9(2)(h) removes consent, when verbal consent must be explicit, and three ways to log it so…

Administrator configuring medical calendar access
5 Minute CalenDoc Secretary Access, France, With Clicfone
12 September 2026

Set CalenDoc secretary access for clinics in France: configure permissions and test in 5 minutes, or outsource scheduling to Clicfone’s trained team.

Clinic staff coordinating calls during flu season
Erlang C + 20–35% Shrinkage: Cut Missed Calls 30–40% for Clinics This Flu Season
11 September 2026

Plan flu-season call volume for clinics using Erlang C with a 20–35% shrinkage buffer, daily in peak routines, routing rules, and managed overflow to cut…

Secure medical call recording archive
5–20 Year Call Log Retention in France: CNIL Rules for Medical DPOs
10 September 2026

CNIL aligned retention guidance for French healthcare DPOs: when call logs stay 6–12 months, PDSA recordings 5 years, and when audio becomes part of the…

Clinic manager arranging appointment time blocks
Clinic Managers: 5 Medical Scheduling Rules and a One Week Pilot Plan
9 September 2026

Rules first playbook for clinic managers: five appointment scheduling rules, a one week pilot plan, and a practical Clicfone example to reduce no shows.

Secretary reviewing medical appointment access
Stop Shared Logins: LibreRDV Secretary Access for French Practices
7 September 2026

Step-by-step setup and verification for LibreRDV secretary accounts in France. Includes a GDPR security checklist, appointment workflows, common fixes,…

Operator handling urgent appointment triage
Clinic Managers: 2–4 Week Pilot and KPIs for Urgent Appointment Triage
6 September 2026

Compliance first playbook for clinic managers: pick a vendor, run a 2–4 week pilot, and use KPIs to ensure same day urgent bookings.